InfoPath 2010 gives "A problem caused the program to stop working correctly. Please close the program. "

Yesterday we had an issue reported by a few users that the InfoPath form library would just not open on a few desktops only, for the sake of information all other users and the effected ones were using IE 8 and InfoPath 2010. There was no difference in the environments.
What would happen is if you open a form from a Sharepoint library it would download in infopath and throw an error message as “A problem caused the program to stop working correctly. Please close the program. ” and give you a close this program button.
We started troubleshooting

  • We checked for the IE 32 and 64 bit then recent patch installed.

According to a lot of links in internet they recommend KB2760406 and http://answers.microsoft.com/en-us/office/forum/office_2010-infopath/kb2760406-infopath-error-after-update/58631190-8bc1-401a-921c-b6351474350b but this patch wasn’t installed on our clients machine.
  • Checked the event viewer and got the error as
  • Faulting Module Name: IPEDITOR.DLL version14.0.7010.1000

We also doubted the IPEDITOR.DLL to run a repair by running SFC / Scannow that did not help.


Query parameters are lost when you open a new form in InfoPath 2010
Although we did not have the KB 2553210 which causes this issue we were still able to resolve the issue.


This resolution seems like a mystery to me but has saved our lifes, posting it so you guys can use it and also make me understand if possible why did this work J
Advertisements

About Pratik Vyas

Hi Readers, Welcome to Pratik’s SharePoint Blog. First of all Thank you very much for taking interest and spending time to tour my Blog I am in the ocean of SharePoint since January 2008 (almost 4 years), and still I feel I have to go more deep. I am working with a well known MNC as a SharePoint Consultant. Here I used consultant because I do a little development and customization with administration. I am very much interested in Microsoft products. I have started blogging since 2008 but I can say in real manner I have started it in 2011 (as I have posted only 4-5 blogs from 2008 to 2011 J) I believe there isn’t anything impossible in SharePoint, the only thing is sometimes we have to think something off track. I have posted couple of blogs which was discovered by going some off track, we can simply say it TRICKS. Feel free to reach me in case of any issues or queries I will be more than happy to help you. Good bye and Happy Reading, Cheers !!
This entry was posted in InfoPath 2010 gives "A problem caused the program to stop working correctly. Please close the program. ". Bookmark the permalink.

One Response to InfoPath 2010 gives "A problem caused the program to stop working correctly. Please close the program. "

  1. Mikitukka says:

    Mate you are a Legend!
    We didn't have any of those KB's installer either. But that hotfix sorted out the issue instantly.

    Made my day!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s